Why Payment Issues Matter
When the payment method linked to your Meta or Google ad account becomes invalid—due to an expired card, insufficient funds, or a failed charge—your ads may stop running or your account may be temporarily suspended.
Even if your AdScale setup is working perfectly, these issues at the channel level will prevent your ads from being delivered.
Why It Happens
Payment methods may become invalid for a variety of reasons, such as expired cards, insufficient funds, or technical errors during billing. When issues occur with payment processing for platforms you advertise on (e.g., Meta ads), those platforms may suspend your account or stop displaying ads.
Resolving Invalid Payment Methods in AdScale
If the payment method connected to AdScale is invalid, you will need to update your payment details. Follow these steps:
Log in to your AdScale account.
Click the "FIX NOW" red button on your dashboard.
Update your payment method with correct and current details.
Key Tip:
Ensure that the entered payment method has sufficient funds and is authorized for digital transactions.
Handling External Platform (e.g., Meta or Google) Issues
Issues such as account suspension on Meta or Google due to payment failures require immediate action with the respective platform. AdScale cannot directly resolve these external issues.
Steps to Address Meta Payment Issues:
To fix payment issues in Meta Ads:
Log in to your Meta Ads Manager.
Navigate to the billing section to identify and resolve any outstanding payment concerns.
Once the payment problem is addressed, your ads should start running smoothly.
Log in to your Meta advertising account.
Look for suspension notifications and act on the specified instructions.
Update your payment method and settle any outstanding charges directly with Meta.
You can generally appeal to reinstate your account via Meta's support tools. Similar processes apply to Google ad account issues. Once the payment issue is resolved, the platform usually reinstates the account quickly.
Note: Always ensure your payment methods are active and up-to-date within these external platforms to avoid recurring issues.
Best Practices for Preventing Payment and Account Issues
Proactively managing your payment methods and account activity is the best way to avoid payment-related disruptions. Here’s how:
Final Tips for Troubleshooting Ad Campaigns
Regardless of the platform, keep the following in mind:
Regularly check account settings and configurations to avoid preventable issues.
Maintain accurate payment information to ensure uninterrupted service.
Utilize platform-specific tools and support resources provided by AdScale and the advertising platforms themselves.
By following these guidelines and addressing platform-specific issues, you can restore ad operations and achieve your campaign goals more effectively.
Set up notifications or reminders for payment due dates.
Review transactions to spot discrepancies early.
Monitor connected platforms (e.g., Meta, Google) for alerts or unusual activity.
By staying proactive, you can minimize the risk of disruptions and maintain smooth ad operations.
Why Ads Might Not Be Running
If your ads are not running as expected, platform-specific issues such as account settings, campaign configurations, or unresolved payment problems could be the root cause. Identifying these early on can restore ad performance efficiently.
Need More Help? Request to speak to a customer support agent, we are always happy to assist you!